Reference

What You Agree to When You Use li9

These terms set out the rules between you and li9 from the moment you open an account. Access and use depend on your local law and whether li9 operates in your eligible region — read through before you deposit or place any bet.

Applies to all account holdersWallet payments: bKash, Nagad, RocketSubject to local law and eligible regionsUpdated terms take effect on noticeContact support if anything is unclear
li9 What You Agree to When You Use li9
TERMS QUERIES

Reach Us About Your Account Terms

If a specific clause is unclear, or you want to flag a transaction that does not match your account statement, our support team handles account and terms queries directly. Have your account ID and the transaction reference ready when you write in — it speeds up the review.

Team online

Live Chat

Open live chat from your account dashboard at any time. Quote your transaction reference so the agent can pull the record immediately.

Email Support

Write to our support address for detailed terms questions. Include your registered mobile number and the relevant wallet — bKash, Nagad, or Rocket — for faster routing.

Account Help Centre

The Help Centre covers account eligibility, wallet rules, and deposit or withdrawal steps for bKash, Nagad, and Rocket in one place.

HOW WE OPERATE

How li9 Handles Your Account and Data

Your account security, the integrity of your transaction history, and the accuracy of your wallet records matter to how these terms function in practice. Here is how we approach each area.

Account Security Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP — we will never ask for it by chat or email.
Transaction Records Every bKash, Nagad, and Rocket movement is logged against your account with a reference number. You can raise a dispute on any transaction within the period stated in these terms.
Data Retention We retain account and transaction data as required by applicable law. You may request a copy of your account data or ask us to close your account by contacting support.
Requesting Changes To update your registered mobile number, wallet details, or account information, submit a verified request through the account settings page or contact support with ID confirmation.

Common Questions About These Terms

Straight answers to what account holders ask most often about the terms that apply to their li9 account.

You must meet the eligibility age set by your local law and reside in a region where li9 is available. Access depends on local law and eligible regions — check before you register.

We may suspend or close your account and withhold funds if there is evidence of a breach, including fraudulent activity or use of another person's bKash, Nagad, or Rocket wallet.

We post updates to these terms and they take effect when you next use your account. Continued use after a change means you accept the revised terms. Close your account if you do not agree.

Contact support with your account ID and the transaction reference from your bKash, Nagad, or Rocket statement. We investigate and respond within the timeframe stated in the terms.

Submit a data request or closure request through account settings or by emailing support. Provide your registered mobile number and identity confirmation so we can verify the request.

No. These terms operate alongside your rights under applicable Bangladesh consumer law. Where local law grants you rights that cannot be waived by contract, those rights still apply.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.